(Appendix 5.3 Continued)

VASFAA

BOARD - COMMISSIONER - COMMITTEE PLANS & REPORT FORM

(Add additional objectives and status reports as needed)

Committee: Support Staff Training

Commissioner/Board Position: Mike Poma/Rep-at-Large Professional Development

Year (e.g., 2005-06): 2006-07

Committee Members: Donna Taylor - Chair

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Standard Goal 1: To provide training for VASFAA and non VASFAA members on during the fall of each year on topics important to the support staffs.

Objective 1 (HOW the committee plans to achieve the stated goal):

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Status Reports of Objective 1 (Please report your progress toward achieving the stated goals – this is where the committee provides updates to the Board, including any suggestions or modifications to the goal and/or the Strategic Plan):

Date: 09/07/2006

Report: Requested ideas for training topic and received responses that customer service training, especially dealing with difficult students, would be appropriate. Contacted commissioner to request permission to use a vendor as a presenter – this was granted after verifying with VASFAA president that it would not be in violation of the vendor policy. Reviewed professional development sessions offered by a variety of vendors. Contacted TG. Tom Rebstock will be presenting at the Williamsburg site on Oct 16^th. Because this workshop is an all day event we will be using three of TG’s professional development trainings – “Keys to Customer Service”, “Dealing with Difficult Students”, “Making a Difference, One Student at a Time”. TG has also agreed to present at two half day sessions yet to be announced.

Date: 09/25/2006

Report: Met with chairs of Experienced Aid Officer training and Training in Williamsburg. Plans for the joint training in Oct were finalized. One registration table will be set up for all three trainings – rosters of participants will need to be on the table along with name badges. Ed will contact Kerri regarding people paying for the training on site. We did a walk through of the rooms – the room for support staff should be adequate. A small breakfast bar – muffins and fruit – will be available on Monday morning. Lunch will be provided for all three trainings in the same room. Menu items were discussed and decided on. After the training a happy hour ‘cash bar’ will be available at the hotel for those interested. Balloons will be placed at the corners to help lead people to the training. We need to stress in our communications to attendees that parking is in the hotel, not on William and Mary’s campus. Experience Aid has agreed to pick up the cost of the food for all three groups – if the costs become too high Support Staff will also contribute.

Date:

Report:

Date:

Report:

Standard Goal 2: …..

Objective 1 (HOW the committee plans to achieve the stated goal):

Status Reports of Objective 1 (Please report your progress toward achieving the stated goals – this is where the committee provides updates to the Board, including any suggestions or modifications to the goal and/or the Strategic Plan):

Date:

Report:

Date:

Report:

Objective 2 (HOW the committee plans to achieve the stated goal):

Status Reports of Objective 2 (Please report your progress toward achieving the stated goals – this is where the committee provides updates to the Board, including any suggestions or modifications to the goal and/or the Strategic Plan):

Date:

Report:

Date:

Report:

BUDGET

Item (Broad general categories) Cost

Board Approved Amount: $ 600

Date: 8/22/05

(Use separate sheet if necessary.)